Manager Workforce Management
Company: VirtualVocations
Location: Fullerton
Posted on: November 7, 2024
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Job Description:
A company is looking for a Manager, Workforce Management to lead
and optimize workforce strategies and processes.
Key Responsibilities
Forecast call volume demand and manage staff scheduling based on
analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy,
including systems and process development
Manage and develop a team of workforce analysts to optimize
resource utilization across client programs
Required Qualifications
Bachelor's degree in business, Organizational Leadership, or
related field, or equivalent experience
5+ years of experience in resource/workforce management in a sales
delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling required
Keywords: VirtualVocations, Upland , Manager Workforce Management, Executive , Fullerton, California
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