Director of Process Improvement

Company: VirtualVocations
Location: Fullerton
Posted on: November 7, 2024

Job Description:

A company is looking for a Director of Process Improvement & Operational Excellence.

Key Responsibilities

Lead business process improvement initiatives to enhance operational efficiency and customer satisfaction
Develop and maintain a program for assessing effectiveness and communication regarding process improvements
Facilitate Lean improvement workshops and provide coaching on Lean principles to staff and management

Required Qualifications

Bachelor's degree in a related field (Business Administration, Healthcare, Engineering, etc.)
8 years of experience in healthcare, with 4 years in a management role
Understanding of health plan operations, including claims processing and customer service
Experience in designing and delivering operational improvement solutions
LEAN certification and/or Lean Six Sigma Black Belt preferred

Keywords: VirtualVocations, Upland , Director of Process Improvement, Executive , Fullerton, California

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