Standard Operating Procedure Coordinator
Company: Tricon Residential
Location: Tustin
Posted on: October 16, 2024
Job Description:
Tricon Residential is anownerand operatorofa growing portfolioof
morethan 38,000 single-family rental homes in the U.S.Sun Beltand
multi-familyapartmentsin Canada.Our commitment to enriching the
lives of our employees, residents and local communities underpins
Tricon's culture and business philosophy.We provide high-quality
rental housing options for families across the United States and
Canada through our technology-enabled operating platform and
dedicated on-the-ground operating teams.Our development programs
are also delivering thousands of new rental homes and apartments as
part of our commitment to help solve the housing supply shortage.
At Tricon, we imagine a world where housing unlocks life's
potential. For more information, visit.Job DescriptionThe Standard
Operating Procedure (SOP) Coordinator is responsible for assistance
in developing, implementing, and maintaining standard operating
procedures across various departments within the Company. This role
ensures that all SOPs are aligned with company policies, regulatory
requirements, and best practices to enhance operational efficiency
and service delivery.Essential Duties and Responsibilities include
the following but are not limited to the job specifications
contained herein. Additional duties or job functions that can be
performed safely may be required as deemed necessary by supervisory
personnel.SOP Development and Implementation:
- Support the development, review, and update SOPs for all
operations, including leasing, maintenance, tenant relations, and
financial reporting.
- Collaborate with department heads and stakeholders to identify
areas needing procedural documentation or improvement.
- Support SOP Manager to ensure that SOPs comply with local,
state, and federal regulations, particularly in areas related to
property management.
- Proofread and refine language to ensure clear, concise
communication in all SOPs, training decks, policies, online
trainings, and reference guides.
- Develop FAQs based on training call questions and
discussions.
- Create forms and checklists from policies and SOPs as
needed.
- Prepare SOP Sprints.Training:
- Provide assistance to SOP Manager in setting up and conducting
training sessions.
- Provide ongoing support and guidance to employees in
understanding and adhering to SOPs.
- Support the maintenance of a central repository for all SOPs,
ensuring easy access for all employees.
- Review and create quizzes for each training module.
- Verify quiz effectiveness and make necessary revisions.
- Convert existing policies into Workday trainings using Rise360
and StoryBuilder.Continuous Improvement:
- Regularly assess the effectiveness of SOPs and recommend
improvements.
- Monitor industry trends and regulatory changes to ensure SOPs
remain current and relevant.
- Implement feedback mechanisms to capture suggestions for SOP
enhancements.Quality Assurance and Compliance:
- Support and conduct audits to ensure compliance with
established SOPs.
- Identify gaps in procedures and recommend corrective
actions.
- Maintain documentation of all SOP changes and the rationale
behind them.Collaboration and Communication:
- Hold meetings with subject matter experts and leadership to
develop, draft, and finalize policies and SOPs.
- Engage in regular conversations and build relationships with
team members across various markets and departments to stay
informed on new projects, changes in projects/policies, pain
points, and gaps in policies/SOPs.
- Communicate changes in SOPs to all relevant parties and ensure
timely updates.Qualifications:
- Proven experience in developing and managing SOPs.
- Familiarity with property management software and tools.
- Familiarity with PDF editing software.
- Experience with e-learning platforms such as Rise360 and
StoryBuilder.
- Strong organizational and project management skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively across departments.
- Detail-oriented with strong analytical skills.
- Excellent proofreading and editing skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
and other relevant software.
- Exceptional attention to detail.Minimum Requirements:
- Bachelor's degree in Business, Communications, or a related
field.
- At least 3 years of experience in property management or a
related industry.Physical Demands:The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job,
including:
- Frequently required to sit, talk, and hear.
- Frequently required to stand and move; use hands to grasp,
squeeze, finger, handle, and feel; reach, push, and pull with hands
and arms; occasionally required to twist; reach overhead; stoop,
kneel, squat, bend, and crouch.
- Occasionally lift, carry, and move up to 10 pounds.
- Vision abilities required by this job include close vision,
distance vision, and depth perception.At Tricon, we are committed
to creating a workplace where every individual is valued for their
unique contributions, experiences, voices, and backgrounds. By
embracing these principles, we aim to positively impact our
business and the communities we serve, creating a lasting legacy
where everyone can thrive.Salary RangePlacement within this
compensation range will be determined by the candidate's knowledge,
experience and skills.$48,740.00 - $73,100.00
Keywords: Tricon Residential, Upland , Standard Operating Procedure Coordinator, Other , Tustin, California
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