Customer Success Partner (Remote)

Company: First American Financial Corp.
Location: Santa Ana
Posted on: November 16, 2024

Job Description:

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoFirst American is reinventing the commercial title industry from within. We're looking for a unique, ambitious individual who wants to join an early-stage, high-growth operation within a larger, Fortune 500 organization. In support of this rapidly expanding team, you will build and maintain strong relationships with our commercial title and escrow customers, ensuring their success throughout the real estate transaction. Your main responsibility will be to prioritize the delivery of superior customer service.As a Customer Success Partner, you will:

• Serve as the strategic communication liaison between customers and the service team.
• Identify a customer's unique needs, goals, and challenges in the title and escrow process.
• Collaborate with internal teams to streamline the process for an improved customer closing experience.
• Capitalize on opportunities to grow business/market share from existing customers.
• Onboard new customers, guiding them through a systematic process to facilitate decision-making around their needs and goals.
• Assist customers with technical inquiries and troubleshoot issues promptly.Core traits we're looking for:
  • Maintains highest standards of customer communication and service.
  • Works effectively in ambiguous circumstances, seeking clarity through asking questions.
  • Operates with a highly organized, process-oriented mind.Qualifications:
    • Bachelor's degree or equivalent combination of education and experience.
    • 6-10 years of directly related experience.
    • 3+ years of experience directly related to Customer Success, Account Management, Title Insurance, or a related role; with a proven ability to manage relationships in complex organizations, specifically within large enterprises.
    • Proven track record of superior customer service.
    • Advanced to Expert level MS Excel knowledge and ability to quickly adapt to new software applications and technologies.
    • Ability to work independently, while keeping deliverables and deadlines top of mind for multiple accounts while maintaining trusted relationships.
    • Strong problem-solving skills and ability to identify unique solutions to complex problems.
    • Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships.Pay Range: $75,400 - $125,600 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace for all. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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Keywords: First American Financial Corp., Upland , Customer Success Partner (Remote), Other , Santa Ana, California