Plumbing Service & Repair Technician

Company: Barker and Sons Plumbing
Location: Santa Ana
Posted on: November 7, 2024

Job Description:

Are you an experienced professional looking for fresh opportunities and continuous progress in your industry? Do you have a knack for juggling a hectic schedule, managing challenging phone calls, and delivering exceptional customer service? Are you someone who values autonomy but also values being part of a dependable team and organization? If you take pride in upholding top-notch standards, delighting customers, and taking ownership of your responsibilities, we invite you to consider a role as a Service & Repair Technician at Barker & Sons Plumbing.



Our technicians relish the autonomy of their work while playing a pivotal role in a vibrant company that prioritizes employee growth and business development. We equip our technicians with cutting-edge tools, technology, training, and pathways for career advancement. Seize the opportunity to specialize in your trade and boost your financial prosperity with us. Skilled technicians may even qualify for a signing bonus to jumpstart their journey with our team.

Responsibilities:
--- Diagnose & repair residential plumbing systems.
--- Develop multiple solution options for customers and assist them in making well-informed decisions about the best solution for their situation.
--- Design & inspect plumbing systems, conduct diagnostics, and ensure compliance with regulatory codes.
--- Install, maintain, and repair sanitation units, water & gas supply lines, heating systems, and related fixtures & appliances in residential properties.
--- Troubleshoot & effectively resolve issues promptly.
--- Provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
--- Utilize technology (iPad) and established workflows to ensure consistent support.
--- Maintain a professional appearance and demeanor such that your mom, sister, wife, daughter, or really anybody, would gladly welcome you into their home and be grateful you're the one there to solve their problem(s).
--- Take full accountability and pride in the upkeep and readiness of your truck, tools, and any parts and equipment assigned to you.
--- Strictly account for the parts you use; return what you don't, and reconcile your inventory with the Warehouse.

Qualifications:
Required:
--- Proficiency in handling and resolving service calls specific to residential plumbing.
--- Willing and able to commit to following the Barker & Sons proven process for service & sales.
--- Strong communication skills with the ability to establish rapport and close sales with a diverse clientele, often with very high expectations.
--- Comfortable working both independently and as part of a team.
--- Able to maintain professional appearance standards & approachable demeanor.
--- Able to use and/or learn new technologies (ex: iPads) and software systems to facilitate operations.
--- Self-motivated, responsible, and humbly confident.
--- Hold a valid (CA) driver's license with a clean driving record.
--- Able to back a background check for Home Services.


Preferred:
--- 3 years of residential plumbing experience.
--- Experience interacting directly with and selling home services to customers.
--- Experience following an established service & sales-proven process.
--- Experience using iPads, tablets, or similar technologies as part of a service & sales process.


Desired:
--- Track record of 6-figure annual plumbing sales.
--- Experience working within a NexStar Home Services company.
--- Experience working within a company using Service Titan or similar software.

About Company:
About Us:

Barker and Sons Plumbing & Rooter is a dedicated team of professionals that's been serving Orange County since 1983. We've grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. "We do great work---because we've got great people."

Professional advancement through sponsored training and continuous development.Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.401(k) with a 4% match.Paid time off, paid holidays, and adaptable schedules.Company-provided service truck, tablet, and uniforms.Company-wide family events.

Keywords: Barker and Sons Plumbing, Upland , Plumbing Service & Repair Technician, Professions , Santa Ana, California