Plumbing Service & Repair Technician

Company: Barker and Sons Plumbing
Location: Santa Ana
Posted on: October 23, 2024

Job Description:

Are you a skilled professional seeking new challenges and continuous growth in your field? Do you excel at managing a busy schedule, handling difficult calls, and providing outstanding customer service? Are you an individual who values independence but also appreciates the support of a reliable team and company? If you take pride in maintaining high standards, satisfying customers, and owning your work, consider joining Barker & Sons Plumbing as a Service & Repair Technician. Our technicians enjoy the freedom of their work while playing a vital role in a dynamic company that focuses on employee development and business expansion. We provide our technicians with state-of-the-art tools, technology, training, and opportunities for advancement. Embrace the chance to specialize in your craft and drive your financial success with us. Qualified technicians may be eligible for a signing bonus to kickstart their journey with us.

Responsibilities:
--- Diagnose & repair residential plumbing systems.
--- Develop multiple solution options for customers and assist them in making well-informed decisions about the best solution for their situation.
--- Design & inspect plumbing systems, conduct diagnostics, and ensure compliance with regulatory codes.
--- Install, maintain, and repair sanitation units, water & gas supply lines, heating systems, and related fixtures & appliances in residential properties.
--- Troubleshoot & effectively resolve issues promptly.
--- Provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
--- Utilize technology (iPad) and established workflows to ensure consistent support.
--- Maintain a professional appearance and demeanor such that your mom, sister, wife, daughter, or really anybody, would gladly welcome you into their home and be grateful you're the one there to solve their problem(s).
--- Take full accountability and pride in the upkeep and readiness of your truck, tools, and any parts and equipment assigned to you.
--- Strictly account for the parts you use; return what you don't, and reconcile your inventory with the Warehouse.

Qualifications:
Required:
--- Proficiency in handling and resolving service calls specific to residential plumbing.
--- Willing and able to commit to following the Barker & Sons proven process for service & sales.
--- Strong communication skills with the ability to establish rapport and close sales with a diverse clientele, often with very high expectations.
--- Comfortable working both independently and as part of a team.
--- Able to maintain professional appearance standards & approachable demeanor.
--- Able to use and/or learn new technologies (ex: iPads) and software systems to facilitate operations.
--- Self-motivated, responsible, and humbly confident.
--- Hold a valid (CA) driver's license with a clean driving record.
--- Able to back a background check for Home Services.


Preferred:
--- 3 years of residential plumbing experience.
--- Experience interacting directly with and selling home services to customers.
--- Experience following an established service & sales-proven process.
--- Experience using iPads, tablets, or similar technologies as part of a service & sales process.


Desired:
--- Track record of 6-figure annual plumbing sales.
--- Experience working within a NexStar Home Services company.
--- Experience working within a company using Service Titan or similar software.

About Company:
About Us:

Barker and Sons Plumbing & Rooter is a dedicated team of professionals that's been serving Orange County since 1983. We've grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. "We do great work---because we've got great people."

Professional advancement through sponsored training and continuous development.Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.401(k) with a 4% match.Paid time off, paid holidays, and adaptable schedules.Company-provided service truck, tablet, and uniforms.Company-wide family events.

Keywords: Barker and Sons Plumbing, Upland , Plumbing Service & Repair Technician, Professions , Santa Ana, California